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Refund & Return Policy

Last updated: September 18, 2026

At Urban Spot, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the conditions below.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must generally be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags, where applicable

  • In its original packaging, where applicable

  • Accompanied by your receipt, order number, or other proof of purchase

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To request a return, please contact us at:

Email: urbanspotuae@gmail.com

Please provide your order number and explain the reason for the return. We may request photographs or additional information to evaluate the request.

Please do not send an item back before receiving return instructions from us. Unauthorized returns may not be accepted or may cause delays in processing.

Return instructions and the applicable return address will be provided after your return request has been reviewed and approved.

3. Return Shipping

For eligible standard returns, the customer is responsible for the return shipping cost, unless otherwise required by applicable law or the return is due to an item being defective, damaged, incorrect, or otherwise not as described.

We do not charge a restocking fee.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or accessories

  • Significantly different from what was ordered

please contact us as soon as possible at urbanspotuae@gmail.com.

Please include your order number and, where appropriate, clear photographs or videos showing the issue.

We will review the issue and, where appropriate, provide a suitable resolution in accordance with applicable law and our policies.

5. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, safety requirements, or applicable law.

These may include:

  • Perishable goods

  • Personalized or custom-made products

  • Certain beauty and personal-care products that have been opened or used

  • Products that cannot reasonably be returned for hygiene or safety reasons

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Certain sale or clearance items, where permitted by applicable law

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

6. Exchanges

We generally do not process direct product exchanges.

If you would like a different product or variant, the usual process is to request a return for the eligible item and, once the return has been accepted and processed, place a new order for the desired product.

7. European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union and applicable EU consumer-protection law applies to your purchase, you may have a legal right to cancel your order within 14 days without providing a reason, subject to applicable legal exceptions.

Certain products and circumstances may be excluded from this right under applicable law, including certain personalized goods and sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

Where EU consumer law applies, this policy does not limit your statutory rights.

8. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If your refund is approved, the refund will generally be issued to your original payment method.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Where applicable, refunds will be processed within the period required by applicable law.

If you have not received an approved refund after a reasonable processing period, please contact us at:

urbanspotuae@gmail.com

9. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

We will review the request and provide return instructions where the item is eligible.

Items returned without prior authorization may not be accepted.

10. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

Any changes will be posted on this page with an updated Last updated date.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Urban Spot
Location: Dubai, United Arab Emirates
Phone: +971 56 789 3323
Email: urbanspotuae@gmail.com